Cancellation policy

We do not accept returns, refunds, replacement requests, or cancellations of orders except for faulty items.
If you have received an incorrect or damaged item, please contact us using the Iinquiry form within eight days of receiving your order.
We will give you instructions to follow.


Please include the following information when submitting your inquiry:

・ Order number
・ Your name
・ Reason for return or replacement

We cannot accept returns or replacement requests for the following items:

・ Items bought at other outlets
・ Items that arrived eight or more days ago
・ Items that have been used
・ Items that have been damaged, stained, or broken due to your fault
・ Items, such as those given as gifts, whose origin (i.e., time and place of purchase) is unknown